Privacy Policy

Introduction

Printroom Pty Ltd, trading as Caboodle Ai (ABN 51 081 190 776) (“we”, “us”, or “our”), is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing through our marketplace listings, you consent to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We may collect the following types of personal information:

• Identity information: your name, username, or similar identifier
• Contact information: your email address, telephone number, and delivery address
• Transaction information: details of purchases you make through our marketplace listings
• Technical information: your IP address, browser type, device information, and pages visited on our website
• Marketing preferences: your preferences for receiving communications from us

We do not collect sensitive information (such as health, financial account, or government identifier data) unless it is strictly necessary and you have consented to its collection.

How We Collect Your Information

We collect personal information in the following ways:

• Directly from you — when you complete a contact or enquiry form on our website, correspond with us by email, or place an order through one of our marketplace listings
• From marketplace platforms — when you purchase from us via eBay, Amazon, Kmart Marketplace, Kogan, Etsy, or Big W, those platforms may share order-related information with us to fulfil your purchase
• Automatically — when you visit our website, we may collect technical data through cookies and similar technologies

Why We Collect Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including arranging delivery
• To respond to your enquiries and provide customer support
• To send you transactional communications (such as order confirmations and shipping updates)
• To send you marketing communications, where you have consented or where permitted by law
• To improve our website and services
• To comply with our legal obligations

Disclosure to Third Parties

We may share your personal information with the following categories of third parties:

• Logistics and fulfilment partners — to arrange delivery of your order
• Marketplace platforms — as required to process transactions on their platforms
• IT and technology service providers — who support the operation of our website and systems
• Legal and regulatory authorities — where we are required to do so by law

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Storage and Security

We store your personal information on secure servers located in Australia and internationally (including through cloud service providers). We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights — Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct personal information that is inaccurate, out of date, incomplete, or misleading

To exercise these rights, please contact us at business@caboodle.com.au. We will respond to your request within 30 days. In some circumstances, we may be unable to provide access or make corrections, in which case we will explain our reasons in writing.

Marketing Opt-Out

If you have consented to receive marketing communications from us, you may withdraw that consent at any time by:

• Clicking the “unsubscribe” link in any marketing email we send you, or
• Contacting us at business@caboodle.com.au

Please note that opting out of marketing communications will not affect transactional communications related to orders you have placed.

Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience, analyse website traffic, and support functionality. You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting business@caboodle.com.au. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

For any privacy-related queries, please contact us at:
Printroom Pty Ltd t/a Caboodle Ai
ABN 51 081 190 776
business@caboodle.com.au